Privacy Policy

Luna Nova Residences | Duchess Group

Last updated: 19 October 2026

1. Introduction

At Luna Nova Residences, we value your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, request information about our residences or communicate with our team.

We process personal data in accordance with the European Union General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and other applicable privacy legislation.

2. Data Controller

Luna Nova Residences is a residential development by Duchess Group.

The legal entity responsible for processing your personal data is:

Legal company name: [Full registered company name]

Registered address: [Registered business address]

Tax identification number (CIF/NIF): [Number]

Email: info@duchess-group.com

Website: www.lunanovaresidences.com

For questions regarding the processing of personal data, please contact us using the email address above.

3. Personal Data We Collect

We may collect the following information when you interact with our website or contact our team:

  • Full name
  • Email address
  • Telephone number
  • Country of residence
  • Information submitted through contact or enquiry forms
  • Property preferences and information relevant to your enquiry
  • Technical information, such as IP address, browser type and website usage data, where collected

We only collect personal information that is relevant and necessary for the purposes described in this policy.

4. How We Use Your Information

We may use your personal data to:

  • Respond to enquiries and provide requested information about Luna Nova Residences.
  • Share brochures, property information and availability details.
  • Arrange appointments, property viewings and communications with our sales representatives.
  • Manage enquiries from prospective purchasers and maintain relevant correspondence.
  • Send project updates, invitations or marketing communications where permitted by applicable law.
  • Improve the functionality, security and user experience of our website.
  • Comply with applicable legal and regulatory obligations.

5. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

Consent: Where you have expressly agreed to receive marketing communications or where consent is otherwise required.

Pre-contractual measures: Where processing is necessary to respond to your request for information or take steps relating to a potential property purchase.

Legitimate interests: Where necessary for the security, administration and improvement of our website or for appropriate management of business communications, provided these interests do not override your rights.

Legal obligations: Where we are required to retain or disclose information under applicable law.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

6. Marketing Communications

With your consent, where required, we may contact you with relevant information about Luna Nova Residences, property availability, project developments, events and related opportunities.

You can opt out of marketing communications at any time by following the unsubscribe instructions included in our emails or by contacting info@duchess-group.com.

Submitting a general enquiry does not automatically subscribe you to marketing communications.

7. Sharing Your Information

We do not sell your personal data.

Where necessary, personal information may be shared with authorised parties involved in responding to your enquiry or providing our services, including:

  • Authorised Duchess Group team members
  • Sales and real estate representatives working on the development
  • Website hosting, technical support and IT providers
  • Email communication and customer relationship management service providers
  • Professional advisers or public authorities where legally required

Personal data will only be shared where there is an appropriate legal basis and, where required, suitable contractual safeguards are in place.

8. International Data Transfers

Where service providers process personal information outside the European Economic Area (EEA), we will ensure that an appropriate legal transfer mechanism and applicable safeguards are in place, such as an adequacy decision or the European Commission's Standard Contractual Clauses.

Further information about applicable safeguards may be requested using our contact details.

9. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, including responding to enquiries, maintaining relevant business records and meeting legal obligations.

Enquiry information is retained in accordance with our applicable retention schedule. Marketing information is retained until consent is withdrawn or the information is no longer required, subject to any applicable legal obligations.

Once personal information is no longer required, it will be securely deleted or anonymised.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to support its functionality, maintain security and, where implemented, understand how visitors interact with our content.

Non-essential cookies, including analytics or marketing cookies that require consent, will only be used after obtaining the appropriate consent.

Where applicable, visitors can manage or withdraw their cookie preferences through the website's cookie settings.

Further information about the cookies actually used, their providers and retention periods will be made available through our Cookie Policy or cookie settings.

11. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

Access to personal information is restricted to authorised individuals and service providers who require it for legitimate business purposes.

12. Your Privacy Rights

Under the GDPR, you have the right, subject to applicable legal conditions, to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal data.
  • Request restriction of processing.
  • Object to certain processing activities.
  • Request data portability where applicable.
  • Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact info@duchess-group.com.

You also have the right to lodge a complaint with the relevant supervisory authority, including the Spanish Data Protection Agency (*Agencia Española de Protección de Datos* — www.aepd.es), where applicable.

13. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites. We encourage visitors to review their respective privacy policies before sharing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, legal requirements or data processing practices.

Any updates will be published on this page with a revised date.

15. Contact

For questions about this Privacy Policy or the processing of your personal information, please contact:

Luna Nova Residences | Duchess Group

Email: info@duchess-group.com

Website: www.lunanovaresidences.com

Telephone: +34 602 408 384